1. Product Warranty

We offer a warranty on all products sold through sklovr.xyz, including natural cosmetics for hair, body, and face. Our products are crafted using natural, safe ingredients to provide effective skincare and hair care solutions.

  • Quality Assurance: We guarantee that our products are free from defects in material and workmanship at the time of purchase.
  • Expiration Date: Each product is clearly labeled with an expiration date. We encourage customers to use products before this date to ensure optimal effectiveness.

2. Eligibility for Warranty

To be eligible for a warranty claim:

  • The product must be purchased directly from sklovr.xyz or an authorized seller.
  • The product must show visible defects or damage that occurred during the manufacturing process.
  • The claim must be made within 30 days of receiving the product.

3. How to Make a Warranty Claim

If you believe that a product you purchased is defective or damaged, please follow these steps:

  1. Contact our customer service team at [admin@sklovr.xyz] with the subject “Warranty Claim.”
  2. Provide your order number, product details, and a description of the issue.
  3. Attach a clear photo or video of the defect, if applicable.
  4. Our customer service team will review your request and respond within 48 hours.

4. Refund or Replacement

If your warranty claim is approved, we will offer you the choice of:

  • Refund: A full refund of the product’s price.
  • Replacement: A new product sent to you at no additional charge.

5. Non-Refundable Products

Please note that the following items are not eligible for warranty claims:

  • Products that have been used or opened.
  • Products that have been damaged due to improper use or storage.
  • Products purchased from unauthorized sellers or third-party platforms.

6. Shipping Costs

For approved warranty claims, sklovr.xyz will cover the return shipping costs for replacements or refunds. If the product is not covered by our warranty, the customer is responsible for return shipping.

7. Customer Satisfaction

Our goal is to ensure that every customer is completely satisfied with their purchase. If you have any concerns about our products or your warranty claim, don’t hesitate to reach out to our support team. We are here to assist you!

Thank you for choosing sklovr.xyz for your natural beauty needs!