1. Return Eligibility
We accept returns on products that meet the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return request is made within 14 days from the date of receipt.
- The product was purchased directly from sklovr.xyz and not from a third-party retailer.
2. Non-Returnable Items
Due to health and hygiene reasons, we cannot accept returns on the following:
- Opened or used products.
- Gift cards.
- Discounted or final sale items.
3. How to Return Your Product
To return an item, please follow these steps:
- Contact our customer service team at admin@sklovr.xyz within 14 days of receiving your order.
- Provide your order number and the reason for your return.
- Once your return request is approved, we will send you a return authorization and instructions on how to send the product back to us.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was damaged, defective, or an error occurred during fulfillment. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
5. Refunds and Processing Time
Once we receive and inspect your returned product, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account.
6. Exchanges
If you wish to exchange an item for a different product, we recommend initiating a return for the original item and placing a new order for the replacement item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at admin@sklovr.xyz. We will offer a replacement or full refund for defective items within 14 days of receiving your order.
8. Contact Us
If you have any questions about our return policy or need assistance with your return, please reach out to our customer service team at admin@sklovr.xyz. We are here to help!